Full Job Description :
Hermann Services is seeking a Transportation Customer Service Representative (CSR) for our Houston, TX, location.
The Transportation CSR will report to the Vice President of Customer Service & Account Management. Responsibilities :
- Receive inbound calls
- Assist customers with inquiries
- Set up appointments and book loads to meet customers’ expectations
- Track orders to ensure loads are delivered and / or picked up on time
- Serve as a point of contact to the Operations Team
- Work with customers on shipment recoveries as needed
- Update Transportation Software with status of loads picked up and delivered
- Report, monitor, and analyze performance to ensure compliance and service metrics
- Other duties as assigned
Job Requirements :
- Customer Service skills
- Experience in transportation preferred
- Versatility, flexibility, and adaptability
- Excellent computer / keyboarding skills
- Word, Excel, Outlook knowledge
- Transportation Software knowledge is a plus
- Able to work well in a team environment as well as individually
- Excellent oral and written communication skills
- Knowledge of Customer Service Standards
- Ability to process a high volume of transactions
- Excellent organizational and attention to detail skills
Benefits :
- Medical, Dental, & Vision Insurance after 30 days of full-time employment
- 401k with company match
- Company paid Life Insurance
- Paid Time Off
- Disability, Accident, and Critical Illness Insurance
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