Concierge

LIVunLtd is looking for a Front Desk Concierge to join our growing team in the Florida market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service.

The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service.

This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.

There are both full-time and part time positions available, with evenings and weekends required.

BENEFITSESSENTIAL RESPONSIBILITIES

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Arrange premium tickets to in-demand shows, sporting events and concerts.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to;

events, excursions, transportation, dining etc.

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean workspace at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

SKILLS AND QUALIFICATIONS .

• Qualified candidates must have 1-3 years of high end customer service experience (preferred).
• In-depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.
• Genuine desire to provide amazing customer service.

BENEFITS

As a Member of the LIVunLtd Team you can expect :

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

COMPENSATION

The Front Desk Concierge position with LIVunLtd offers $18 per hour, dependent upon location and skills.