Distinguished Engineer-Contact Center Automation

DISTINGUISHED ENGINEER-CONTACT CENTER AUTOMATION

GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing.

We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

Today, we employ more than 30,000 full-time associates. In 2023, GEICO reported a record pretax underwriting profit of $3.

6 billion against $39 billion in revenue.

GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share.

GEICO is seeking a highly experienced Engineer with a passion for building high-performance, low maintenance, zero-downtime modern platforms and applications.

You will help drive our Contact Center business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of innovation and continuous improvement.

ABOUT THE ROLE

Our Distinguished Engineer works with Staff and Senior Engineers to innovate and build new systems, improve and enhance existing systems and identify new opportunities to apply their knowledge to solve critical problems.

You will lead the strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities.

This individual is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability.

Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly.

The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

As a Distinguished Engineer on the Contract Center Automation team, you will :

• Scope, design, and build scalable, resilient distributed systems;
• Build product definition and leverage your technical skills to drive towards the right solution;
• Engage in cross-functional collaboration throughout the entire software lifecycle;
• Work in a team environment utilizing AI and ML to streamline the operations of the contact center;
• Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization;
• Define, create, and support reusable application components / patterns from a business and technology perspective;
• Utilize developer tooling and a variety of Azure tools and services across the software development life cycle (task management, source code, building, deployment, operations, real-time communication) to perform advanced-level Java application design, implementation, and maintenance activities under minimal direction;
• Collaborate with product managers, team members, customers, and other engineering teams to solve complex problems;
• Accountable for the quality, usability, and performance of the solutions;
• Mentor and help coach and strengthen the technical expertise and know-how of our engineering and product community;
• Influence and educate leadership at all levels;
• Consistently share best practices and improve processes, measure outcomes to ensure desired results, demonstrate adaptability and sponsor continuous learning.

QUALIFICATIONS

• Advanced programming experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design;
• Proficient with AI / ML stack and libraries; experience in shipping applied AI products;
• Proven understanding of micro-services oriented architecture and extensible REST APIs;
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems;
• Advanced understanding of DevOps Concepts and Cloud Architecture;
• Experience with continuous delivery and infrastructure as code;
• Strong problem-solving ability;
• Ability to excel in a fast-paced, startup-like environment;
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication);
• In-depth knowledge of CS data structures and algorithms;
• Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap;
• Experience partnering with engineering teams and transferring research to production;
• Track record of publications history in credible conferences and journals.

EXPERIENCE

• 12+ years of professional software development within a Java framework (J2EE, web containers and Java)
• 3+ years applied AI / ML experience
• 10+ years of experience with architecture and design
• 6+ years of experience with AWS, GCP, Azure, or another cloud service
• 6+ years of experience in CICD deployments and infrastructure as code
• 6+ years of experience in open-source frameworks

EDUCATION

Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Annual Salary

$110,000.00 - $300,500.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate.

Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits :

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including :

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.