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Customer Service Assistant
- Horsham, PA
- Full Time
- Branch Operations
- Entry Level
Help at Home is hiring a Customer Service Assistant (Intake Department) in our Horsham, PA office!
Help at Home is the nations leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.
Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.
The Customer Service Assistant works as part of our Intake Department. They handle telephone inquiries and expands our client base, along with departmental administrative duties.
Demonstrates Help at Homes core values by providing friendly, conscientious, and caring service.
BENEFITS :
Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.
We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.
Primary Responsibilities :
- Receives and responds to incoming calls and inquiries into agency services
- Coordinates procedures to qualify potential new clients for reimbursable services :
- Notifies the state to visit the potential client
- Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract
- Performs proactive outreach to source new prospects :
- Follows up on the existing database of individuals who have not yet contracted services
- Follows up on leads
- Maintains the Bolt database with results of all contacts
- Performs other duties as assigned
Competencies :
- Knowledge and Experience : 2 years of college plus prior experience with customer service or telephone sales is preferred
- Personal accountability : Self-motivated; organized; maintains confidentiality; complies with all policies and procedures
- Interpersonal Skills : Friendly, persistent and confident; Demonstrates the ability to function as a team member; Excellent communication skills, negotiation skills and the ability to influence outcomes
- Physical Demands : Ability to sit for long periods of time and use a pc keyboard; Able to deal with stress and conflict appropriately;
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
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