Customer Service/Call Center (Entry Level)
Immediate need for a talented Customer Service / Call Center (Entry Level). This is a 05+months contract opportunity with long-term potential and is located in Marlborough MA (Onsite).
Please review the job description below and contact me ASAP if you are interested.
Job ID : 24-40311
Pay Range : $22 - $23 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience :
- Key Skills : salesforce / service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications.
- Responds to customer verbal and / or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support.
- Responsible for placing / answering telephone call inquiries and promoting an organization's products and services.
- Associate's degree or high school diploma / GED and 0-2 years of experience
- Prior demonstrated experience working in a Customer service role.
- Has knowledge of commonly-used concepts practices and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Demonstrated analytical thinking / problem solving ability.
- Ability to think clearly and quickly and empathize in high-pressure situations.
- Tenacity & creativity in handling customer issues.
Our client is a leading Biopharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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