Registered Nurse (RN) Program Coordinator

Salary Range : $65,000- $80,000 (Pay information will vary depending upon relevant experience for the position) plus Retention Bonus!!

Full Time 40 Hours- Monday-Friday

RN Program Coordinator / Care Manager

The RN coordinates all clinical and some administrative components of the Jewish Senior Life Physicians House Call program.

The RN program coordinator triages and helps address patient / family concerns, arranges needed testing in the home, interfaces with home care agencies, communicates with and organizes data for physicians, specialist referrals, scheduling, diagnosis and medical teaching with patients families.

QUALIFICATIONS / SPECIFICATIONS / EDUCATION : The position requires strong organizational and excellent communication skills, mature clinical nursing and / or home care judgment, flexibility, interest in and sensitivity toward frail elders, those with chronic disease, and families dealing with often challenging health concerns.

Ability to work collegially in a team will be essential. Strong computer skills are a must. Registered Nurse with current NYS Licensure.

ESSENTIAL FUNCTIONS :

Daily :

• Triage overnight voicemails.
• Review lab values and imaging results and assign to proper provider
• Review fax inbox and attach documents to proper patients chart if applicable and print faxes for signature and place in appropriate providers bin.
• Review Telephone Encounters and f / u as indicated
• Review progress notes and implement orders, referrals, follow up calls.
• Answer calls as they come in for triage. Return voicemails promptly (15-30 minutes).
• Create TE for each and every call (no matter how trivial they may seem) in eClinicalworks
• Set up referrals for home care as ordered by MD or APP. If a patient is already connected with an agency, use that agency.

Prepare TE for medication refills as they come in and send to appropriate provider for ePrescribe.

• PMP checks for providers opioid prescriptions
• Order home studies for imaging as ordered by Provider, through UltraMobile Imaging.
• Screen new patients
• CCM Care plans and logs
• Interface with Assisted Living communities and pharmacies New med orders, treatment orders, changed orders, DME, 3122 forms.
• Insurance prior authorizations
• Coordinate INR labs, dose changes with patient and caregivers
• Schedule consults, imaging and other testing

OTHER FUNCTIONS

Administrative Responsibilities :

• Works closely with all members of the health care team to ensure high quality coordinated care for all patients.
• Works particularly closely with the Physician House Calls physician(s)
• Team Meeting Agenda weekly
• Populate new patient charts and obtain previous medical records, imaging and labs
• Coordinate immunizations and have vaccine and supplies ready as needed.
• Arrange O2 and equipment with DME vendors
• Run reports to make sure all patients have follow up appointments
• Assists in special projects as directed by the PHC Medical Director or VP of Medical Services.
• Oversee daily tasks / work of Medical Secretary Cover this position when needed.
• Other job duties as assigned.

CORE / BASIC BEHAVIORS :

Culture and Team

• Demonstrate respectful, open and honest communication.
• Be on time for work and meetings.
• Respond to requests in a timely manner.
• Recognize each other’s accomplishments and share successes.

Operational Strength

• Adapt to changes in the workplace.
• Identify and communicate quality or process improvements.
• Maintain safety for everyone at all times.

Lead by Example

• Follow established policies and procedures.
• Speak respectfully and positively about residents, families, employees, and JSL.
• Look for and act on opportunities to assist others (in and out of a department).

Products, Knowledge, and Expertise

• Recognize when you lack the necessary skill and seek advice and / or assistance.
• Share your knowledge and skills.

Customer Service

• Listen to and initiate appropriate action on requests, feedback, and concerns.
• Look for and act on opportunities to go above and beyond for residents and families.
• Be respectful, compassionate, and friendly when interacting with residents and families.
• Smile, say hello , make eye contact, and greet people by name in a friendly manner.
• If you’re unsure if someone needs help, ask and take appropriate action if they do.

EXPERIENCE :

RELATION TOTHER POSITIONS : Daily contact with and ability to interact courteously and tactfully with staff, residents, family members, community healthcare agencies and visitors.

PHYSICAL AND MENTAL DEMANDS : Sits 50-75% of the day. May be required to lift (and / or move) 10-30 pounds (most frequently lifts 10-15 pounds).

Occasional walking, stooping, squatting and bending. Repetitive hand / wrist movement. Subject to frequent interruptions.

Physical Work Intensity level 2.

WORK ENVIRONMENT : Works in well-lighted, ventilated office area.

ADVERSE WORKING CONDITIONS : May be exposed to infections, disease and disagreeable odors.

May be subject to hostile and emotionally upset residents, family members and visitors.

VARIABLES : Generally works Monday thru Friday.

This description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of position scope.

Jewish Senior Life is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis protected class including, but not limited to : veteran status, uniform service member status, race, color, religion, sex, sexual identity, gender identity or expression, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.