Department : Operations
Reports To : General Manager
FLSA Status : Non-Exempt
Position Overview
Ensures all Pick Up Stix Guests are served to Pick Up Stix standards.
Job Duties and Responsibilities
The following is a list of the job duties as they relate to Pick Up Stix four focus areas of performance. The ability to perform these duties is essential for this position.
Other duties may be assigned by your manager as required.
Teamwork
Support operations by performing any other duty as assigned, to ensure the restaurant is producing to standards
Standards
- Follow all Quality Visitation Review requirements
- Work safe and smart at all times
- Know and understand all portions for different menu items
- Check for portion control and consistent food quality
Sales
- Take Guest orders using the MICROS system
- Suggestively sell to every Guest
- Tactfully and professionally resolve Guest complaints
- Follow all Secret Shopper requirements
- Maintain Guest awareness at all times to ensure service is up to Pick Up Stix standards
Quality
- Understand the flow of the restaurant and quotes correct service times
- Handle incoming phone calls, following Pick Up Stix operational standards
- Complete sidework consistently, ensuring area is clean and stocked at all times
- Prepare take-out bags for each shift
- Correctly pack all take-out orders
- Hand out orders for take-out
- Package and rotate lunch and dinner take-out setups
- Run dine-in orders to Guests table
- Follow-up with dine-in Guests
- Bus all tables
- Ensure dining room is neat and clean at all times
Supervisory Responsibilities
No supervisory responsibilities
Qualifications
The FOH Team Member must be able to perform each of the listed job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Education and / or Experience
Less than high school educations, or
One to three months related experience or training, or
Equivalent combination of education and experience
Language Skills
Ability to read and comprehend documents such as safety rules, operating and maintenance instructions and procedures manuals
Ability to speak effectively before groups of customers or employees of the organization
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentage
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
The employee is required to :
Regularly : Stand
Stand
Use hands to finger, handle or feel
Talk
Hear
Taste
Smell
Lift and move items weighing up to 10 pounds
Work in loud environment
Frequently : Walk
Walk
Reach with hands and arms
Lift and move items weighing up to 25 pounds
Occasionally : Sit and stoop
Sit and stoop
Climb or balance
Kneel
Crouch
Crawl
Lift and move items weighing up to 50 pounds
Work with moving mechanical parts
Special Vision Request :
Close vision
Distance vision
Depth perception
Focus adjustment
Position : Cashier
Date Posted : January 10, 2022
Location : 27000 Alicia Pkwy, Suite D, Laguna Niguel, US, CA, 92677
Job Category : Team Member