Job description
The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is not eligible for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES Act as first point of contact to patients arriving in personMARY.
Responsibilities
- Act as first point of contact to patients arriving in person
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
- Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
- Work with sales team, referrals and / or patients to gather documentation / information needed to meet insurance guidelines
- Requests health plan authorizations / information as required; either electronically or verbally
- Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
- Perform outbound customer satisfaction calls to patients and referrals
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
- May perform functional tests on certain respiratory equipment
- Performs other duties as required
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