Customer Service

Essential Responsibilities :

• Commitment to providing excellent guest service skills.
• Able to work in a fast paced environment.
• Able to communicate effectively with guests and team members.
• Maintains regular and consistent attendance and punctuality.
• Available to work days, evenings, weekends and holidays.
• Ability to resolve issues in compliance with Popeyes standards.
• Must have a friendly and courteous demeanor. Is a team player.
• Minimum Age : 16 years old.
• Consistently talk to and listen to fellow team members and guests.

Required Knowledge, Skills and Abilities :

• Must be able to lift up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or up to 15 pounds of force constantly to move objects.
• Must be able to consistently carry products / boxes and miscellaneous weighing no more than 60 pounds.
• Consistently operate registers.
• Consistently handle product preparation.
• Consistently kneel and follow proper lifting procedures.
• Frequently stoop to pick up supplies and trash.
• Consistently push to open and close door to store and storage shed as well as cooler and freezers.
• Consistently stand during serving customers and training.
• Previous Restaurant Experience : Preferred.

Essential Duties :

• Shows compassion, care and concern towards other team members and guest
• Creates a great experience by serving the guest well
• Holds self accountable to meet performance expectations
• Loves team members and guests through behaviors, actions and decisions each day
• Acts with integrity and honesty, and promote the culture of Popeyes
• Maintains regular and consistent attendance and punctuality
• Greet guests to make them feel comfortable and welcome.
• Take guests’ food orders and handle cash and credit transactions.
• Demonstrates knowledge of the brand and menu items.
• Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve.
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• As a Customer Service person, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas;

taking and filling orders; and keeping your area clean and stocked.

The Cashier must always be warm and sincere to the guests while performing the required tasks in a quick and efficient manner, always being aware of the guests waiting to be served.

You may need to provide explanations or assurance to new guests about how to best enjoy their dining experience.

Qualifications

• A smiling face and an upbeat attitude
• To be sociable and outgoing
• Possess good customer service and cash handling skills
• To be dependable and trustworthy

PI252282018