Implementation Manager

Job Description

Job Description

Why Work for Gilmer Warehouse?

At Gilmer Warehouse, we’re more than a company—we’re a family. What began as a single family-owned warehouse has grown into a trusted industry leader with 17 locations, nearly 3 million square feet of space, offering services including warehousing, distribution, trucking, and supply chain solutions.

We’re proud to be a certified Women’s Business Enterprise (WBENC), reflecting our commitment to diversity, inclusion, and empowering our people to thrive.

When you join our team, you’re not just starting a job—you’re becoming part of a legacy that’s still being written. We’re growing rapidly, which means more opportunities to learn, lead, and advance. As our company continues to grow and evolve, we’re looking for driven individuals who want to help shape our future and make a lasting impact.

Join us as we grow and build the future—together

Position Summary :

Responsible for leading the successful implementation of warehouse management systems (WMS), operational processes, and analytics tools to support Gilmer’s growing warehouse network. This role will play a key part in launching new initiatives, optimizing workflows, and driving efficiency across multiple sites. The Implementation Manager will work closely with cross-functional teams to ensure projects are delivered on time, within scope, and aligned with business goals.

Essential Functions :

• Lead implementation projects for WMS and related technology solutions, ensuring smooth rollout and adoption at warehouse sites.
• Partner with operations leadership to design and implement scalable processes that support company growth and operational excellence.
• Provide hands-on support during start-up phases for new facilities or service lines, including staffing, training, and operational readiness.
• Collaborate with IT and warehouse teams to ensure accurate system configuration, testing, and troubleshooting during WMS implementation.
• Develop and maintain implementation timelines, milestones, and deliverables while managing stakeholder expectations.
• Analyze operational data and key performance metrics to identify opportunities for improvement and guide decision-making.
• Build reporting and analytics tools to monitor performance, productivity, and cost-effectiveness of warehouse operations.
• Facilitate process improvement initiatives using Lean, Six Sigma, or similar methodologies to streamline workflows and reduce waste.
• Train site leaders and warehouse staff on new systems, processes, and best practices to ensure long-term success and sustainability.
• Partner with Finance and Business Development teams to ensure new implementations align with financial objectives and customer requirements.
• Maintain strong relationships with external vendors, consultants, and technology partners to support system upgrades and ongoing improvements.
• Communicate project updates, risks, and successes to executive leadership in a clear and concise manner.
• Ensure compliance with OSHA and other safety regulations during all implementation activities
• Perform other related duties as required to support successful project delivery and operational readiness.

Requirements :

Work Environment :

Education and Experience :

EEO Statement :

Gilmer does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other category protected by law in provision of employment opportunities and benefits.

Other Duties :

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This job may require working extended hours, Saturday, Sunday and Holidays, and other shifts as needed to meet customer requirements.