Infrastructure Engineer (Network) - Mid Level

The Opportunity

As a dedicated Infrastructure Engineer - Mid Level, you will work with the Provider Edge Networking Team in USAA’s Shared Services and Infrastructure Office.

This position will get to work with some of the newest technologies supporting the USAA Workforce and our Membership, delivering outstanding service and support to the Association.

Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable business functions and IT Services.

Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX or Plano, TX.

Relocation is not available for this position.

What you'll do :

Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks;

builds monitoring and tooling for systems.

• Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management.
• Analyzes complex outages and identifies opportunities for system improvements.
• Understands and consistently exercises engineering best practices, concepts, and patterns
• Understands the customer and identifies solutions and ideas for the customer with some assistance
• Evaluates potential Technology solutions with some oversight
• Mentors’ junior engineers and may being mentoring peer engineer
• Develop software defined infrastructure in code in CI / CD Pipelines
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT).
• 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s) / technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product / Release Management.
• 2 years of experience in creating, modifying, and maintaining infrastructure and individual system components.
• Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
• Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.
• Basic understanding of cloud technologies and tools.

What sets you apart :

• Extensive hands on troubleshooting experience in enterprise environment.
• Strong technical expertise with Cisco and or Arista platform network solutions.
• In-depth knowledge of the following networking and routing protocols :
• OSPF, BGP, MPLS, LLDP, VxLAN, Fabric Path, QoS, IPSec, DMVPN, GRE, NAT, and MACSEC
• Experience working with intermediary systems, packet captures and analysis software : Netbrain, Wireshark, Ethereal, Netscout (Infinistream, Pulse), Gigastor observer.
• Familiar with cloud networking vendors such as AWS, Azure, Google.
• Knowledge of Telecom service delivery mechanisms and carrier transmission systems (e.g. T1 through 100Gb)
• ITIL process awareness.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $89,990-$172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.