Technical Writer

Job description

Reports to : Proposal Manager

Status : Permanent, Full-time

Location : Onsite, Reston VA

ORGANIZATIONAL BACKGROUND

Established in August 2016, Basecamp Consulting and Solutions, LLC is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients.

Basecamp Consulting and Solutions specializes in next-generation IT and digital transformation solutions and is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.

At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development.

We pride ourselves on a team of talented professionals who are passionate about supporting our clients' journey towards innovative outcomes.

Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and is equally committed to embodying these principles in every facet of our work.

Our head office is located in Reston, VA.

POSITION OVERVIEW

Reporting to the Proposal Manager, the Technical Writer plays a pivotal role in creating and maintaining clear, concise, and detailed documentation for our internal systems and applications.

The Technical Writer will ensure proper communication of technical information across multiple platforms while supporting our teams in developing robust solutions that adhere to all industry standards.

DUTIES AND RESPONSIBILITIES

• Collaborate closely with the bid and project team to document technical concepts for large federal contracts, focusing on software development, modernization, project management, cloud hosting, cybersecurity, and data analytics.
• Develop and maintain user documentation, including how-to guides, process documents, procedures, sales collaterals, references, manuals, and instruction sheets, ensuring they are accessible and user-friendly.
• Translate technical concepts into simple language for a diverse audience, making complex information approachable and understandable.
• Convert functional requirements into detailed technical specifications through active engagement with internal team members.
• Act as the primary liaison for documentation support in system components and engineering, coordinating contracts with government entities.
• Manage the lifecycle of technical documents, including preparation, review, revision, and maintenance, covering software and systems engineering, operations, testing, and user documentation.
• Ensure consistency and quality in documentation by adhering to a style guide and conducting thorough editing and proofreading.
• Design and enforce templates and standards for technical documentation to maintain uniformity and clarity.
• Research, write, edit, and proofread technical documents, collaborating with subject matter experts (SMEs) to ensure accuracy and completeness.
• Organize and present information in a structured format easily understood by technical and non-technical audiences.
• Review and audit existing documentation regularly to enhance quality and relevance.
• Tailor documentation style and tone to the intended audience and purpose, adapting to meet diverse needs.

QUALIFICATIONS

• Bachelor's Degree plus 3+ years of experience in a similar role.
• Understanding of proposal responses or experience working as a proposal writer responding to Federal Government solicitations with a facility with technical concepts.
• Ability to distill complex information into clear and concise text.
• Ideal candidates bring excellent writing and grammar skills and can work independently.
• Proven experience designing and delivering developer-oriented documentation and working directly with development teams to understand complex processes.
• Exceptional ability to communicate complex ideas clearly and persuasively to stakeholders at all levels.

COMPENSATION AND WORKING CONDITIONS

• Competitive health and medical benefits package and paid time off
• Other internal benefits include access to professional development funds and organizational training as available
• Working standard office hours with start and end time flexibility (40 hrs / week).
• Physical / cognitive demands include using typical office equipment, prolonged sitting and working on a computer / telephone, a high degree of concentration, and attention to detail.
• Psychological demands include deadline-driven requirements, capacity to organize and prioritize own work, adaptability to change, and ability to set and work towards performance and development goals.

Basecamp Consulting and Solutions is committed to principles of equity and inclusion. We strive to create a workplace where everyone feels safe and empowered.

We will be prioritizing applications from individuals with diverse backgrounds, including racialized populations, Veterans, and 2SLGBTQ+.