Responsibilities
The Inside Sales Representative (ISR) is responsible for revenue growth and customer retention as part of a business-to-business integrated sales model.
The ISR is responsible for managing customer relationships by making outbound value-added contacts within the context of an established Contact Plan to their assigned account base, as well as accepting inbound calls.
While all inbound and outbound contacts will be strategically focused on revenue growth and customer retention, specific outbound call initiatives / campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product / service offerings, relationship building and invitations to training events (webinars, tradeshows, etc.).
Appropriately manages customer prospecting to connect directly with future customers. This position will focus on the target markets of clients that typically have between 10 and 30 white collar workers while handling approximately 700 accounts valued at $3M dollars.
The ISR will be responsible for generating immediate, compelling customer interest, ensuring that the products or services offer sufficient value to generate a willingness to continue the sales dialogue.
The ISR should initiate exploratory discussions to schedule solid and specific follow-up sales calls to continue facilitating buying processes.
Qualifications
- High School Diploma or GED; Bachelor’s Degree (BA / BS) preferred
- One to three years’ experience in related field
Other Information
- Strong sales skills that include a thorough grasp of professional and consultative selling skills
- A demonstrated working understanding of the customer relationship process. In depth experience dealing with mid to senior level customers
- Strong team focus with a high level of initiative to achieve goals
- Proven negotiation skills
- PC knowledge with the aptitude to learn new technology-related tool
- Strong interpersonal skills with the ability to provide valuable coaching, feedback, and mentorship
- Excellent verbal and written communication skills
- Strong business acumen
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.
Other duties may be assigned.
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in the ODP Business Solutions Sales Incentive - a program measured on Sales / Margin metrics;
paid in accordance with the Incentive Plan terms and conditions.
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