Experience Design Manager - Employee Experience

The People and Places team is the steward of Intuit's greatest strategic asset Our People. Our mission is to power prosperity around the world, and we do that by maximizing the potential of our people.

We are continuously transforming the employee experiences with a focus on AI to support our people.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

To help us achieve this, we are seeking an Experience Design Manager who will lead a design and content team playing a critical role in managing and delivering transformational projects.

In this role, you would be responsible for overseeing the development and implementation of end-to-end employee experience strategies.

A key part of the role is working with senior leaders to create narratives and presentations. Collaborating across Technology, HR leaders, and support teams, you'll drive tangible employee experience impact.

Responsibilities

• Design leadership : Lead a small team of experience and content designers;
• Lead strategy projects / work streams and new initiatives end-to-end, with additional focus on accelerating AI-generated experiences, from initial hypotheses to recommendation to operationalization;
• Presentation skills : Develop executive-level narratives that highlight the outcomes delivered across the employee experience initiatives and their connection to strategy, ensuring alignment with stakeholders and team;
• Strategy : Responsible for creating and executing a comprehensive strategy to improve the overall experience of your organization's workforce.
• This could involve a variety of initiatives;
• Continuous Improvements : Manage and drive the portfolio of experience initiatives successfully. Drive successful team outcomes by identifying customer problems, defining requirements, tracking work in progress, and delivering it to customers;
• Build and own key operational processes (weekly leadership meetings, team offsites), including preparing the agenda, facilitating the discussions, documenting notes / action items, and closing out follow-ups.

Minimum Requirements

• Bachelor’s degree or equivalent experience;
• 3+ years of experience managing developers or designers;
• A clear understanding and point of view on how artificial intelligence will change user experiences;
• Proven experience leading and managing effective design teams in mid to large organizations;
• Successful track record in overseeing large-scale design experiences that balance user needs, business outcomes, and technical constraints;
• Strong business acumen and experience in managing multiple stakeholders and senior leaders;
• Highly collaborative team spirit able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization;
• Mastery of design tools (e.g., Figma), agile development methodologies, and accessibility requirements, both in design and code;
• Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology;
• A love for technology, and an insatiable curiosity for AI to solve real problems.

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