Server

Job Description

Job Description

Position Summary

The Server must create exceptional moments for all guests by providing excellent customer service throughout their dining experience.

The food server sells and serves food and beverages in an efficient, professional manner according to restaurant standards.

Duties and Responsibilities

• Serves guests in a professional manner as per training guidelines.
• Applies knowledge of full menu and other restaurant information such as restaurant hours, table numbers, and payment options.
• Take food and drink orders from customers and with a positive attitude.
• Accurately enter orders into POS for transmittal to kitchen staff.
• Uses suggestive upselling techniques to offer food specials, menu items, daily desserts, and other types of promotions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Receives customer payments, completes guest check transactions, and tenders proper change to customers.
• Turns in all cash and change transactions at the end of each shift.
• Cross-serves and / or assists team members on an as-needed basis.
• Completes all assigned opening / closing side work to prepare dining room, bar, kitchen, and service stations for efficient operation during meal periods.
• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.
• Communicates health and / or safety concerns / violations immediately to management.
• Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Perform additional job duties requested by management.

Skills / Requirements

• A passion for and quality Service.
• Extreme proficiency in a high-volume / fast-paced environment
• Flexible schedule including nights, weekends and holidays.
• Strong English communication skills.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• Follow all company policies and procedures including proper timekeeping and emergency and safety procedures.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in outdoor elements such as precipitation and wind with minimal ventilation and small / enclosed space.
• Ability to physically and safely handle equipment, mirrors, or other display items as well as grasp, lift, push / pull and carry same from shelves and otherwise transport up to 50 pounds.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel / restaurant on a timely basis.
• Must be able to lift up to 30 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill required tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual and finger dexterity to use and operate all necessary equipment.

Education

• Experience in a high volume, high end restaurant or cocktail bar environment with experience in hotel Food & Beverage preferred.
• Knowledge of Forbes Travel Service Standards
• Thorough knowledge of Wine, Beer, and Spirits
• High school or equivalent education required

Licenses or Certificates

• Ability to obtain and / or maintain any government required licenses, certificates or permits must be SERV Safe Certified by the State of Florida.
13 days ago