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Customer Success Operations Manager

VirtualVocations
Dayton, Ohio, United States
Full-time

A company is looking for a Customer Success Operations Manager to drive customer success initiatives and optimize operations.

Key ResponsibilitiesManage and optimize end-to-end customer success operationsDefine, track, and analyze key customer success metrics and performance indicatorsCollaborate with cross-functional teams to align customer success operations with revenue strategiesRequired Qualifications2 years of experience in customer success operations or a similar role, preferably in a SaaS or technology companyProficiency in CRM systems (Salesforce) and customer success platforms (Catalyst, Gainsight)Strong analytical skills with experience in data analysis and reportingExcellent project management and organizational skillsSolid understanding of customer success principles and best practices

1 hour ago
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