GENERAL SUMMARY :
Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone.
Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients’ services.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
- Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
- Explains Ocular Corneal Tomography to all patients over the age of 18.
- Performs entry into HFO’s point of sale system.
- Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
- Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
- Interprets doctor’s prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
- Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
- Demonstrates a desire to create value for customers and exceed customer expectations.
- Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
- Trained on Web Denis, Medicare / Medicaid certified to speak with agents.
- Works closely with all departments to coordinate services.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
- High School Diploma or GED required.
- Basic math skills required.
- Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
- Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
- Requires completion of all training courses as directed by Henry Ford OptimEyes.
- Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS :
- Works in retail optical environment.
- Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.
- Requires evening and weekend hours.
- Must be able to walk, stand and bend for extended periods of time
Additional Information
Organization : Community Care Services
Department : HF Optimeyes Westland SVC Stor
Shift : Rotating
Union Code : Not Applicable
Optical Service Rep - Full time - Southfield
Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Works closely with all HFO departments to coordinate patients’ services. Has an understanding of products and services that are available to customers. Works closely with all departm...
Guest Services Rep Part Time-104020
Guest Services Rep Part Time - $ - $ Hourly . Guest Services Rep Part Time - $ Hourly. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Guest Services Representative. ...
Full Time Store Associate
Gordon Food Service Store, the retail division of Gordon Food Service, offers the fast pace of retail in an environment that lets you balance your life and foster development for future growth. Gordon Food Service prides ourselves on the competitive wages and benefits offered: . Our 170+ stores are ...
Food Service Worker/cashier (full Time)
Both full-time and part-time positions offer the following benefits to associates:. Maintains sanitation standards in the preparation, service and dining room facilities. Replenishes condiments, beverages and general supplies while maintaining service area cleanliness. In addition, full-time positio...
Personal Service Attendant, full-time, day shift
Benefits our employees have enjoyed for 3 decades & counting: * Fully paid health benefits, vision and dental (for full time employees) * Partially paid health benefits, vision and dental for part time employees (working at least 40 hours per period) * NO wage caps! EVE...
Service Technician - Full Time / Part Time
You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. As a Trek Service Technician, no one day is the same as the last. We’re looking for a teammate with stellar customer service chops, a willingnes...
Patient Services RN Director Full Time Days
Patient Services RN Director Full Time Days. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology,...
Housekeeper/EVS Technician Full Time
Provides daily housekeeping services to the patients/residents to ensure a safe, clean and sanitary environment in accordance with laws, regulations and facility guidelines. Attend in-service educational programs. Willingness to perform routine, repetitive tasks with frequent interruptions. ...
Cashier Guest Service Representative NOVI Full & Part Time Available
Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests. Assist all guests, providing excellent cashier and customer service experience. Has the capacity to stand for extended periods of time and work in a fast-paced environmen...
Patient Services Lead (full Time)
Both full-time and part-time positions offer the following benefits to associates:. We are hiring immediately for full time. In addition, full-time positions also offer the following benefits to associates:. We’re TouchPoint Support Services and our mission is to serve up hospitality, for...