Account Manager, Client Services
Job Locations US-NY-ALBANY
2024-151943
Line of Business
PharMerica
Position Type
Part-Time
Pay Min
USD $52,000.00 / Yr.
Pay Max
USD $52,000.00 / Yr.
Our Company
PharMerica
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This is a part time position with travel.
The position requires 75% travel in and around the Albany, NY area. Ideal location to reside is within the posted location to enable home officing 25% of the time.
In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely.
We offer : DailyPay
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail / Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
If your passion is service excellence and top-quality care come join our team and apply today!
This position will be posted for a minimumof 8 days
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly / Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
- Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
- Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
- Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
- Collaborates with other functional departments (credit / collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
- Represents PharMerica at corporate / networking / client events and conferences
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualifications
- Bachelor's degree or equivalent experience
- Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
- Ability to communicate to all levels of management
- Excellent time-management and basic computer skills
- Advanced Microsoft Office proficiency
- Outstanding problem-solving skills
- Experience in root cause analysis
- Ability to collaborate cross-functionally
- Experience working within a collaborative team
- Experience in a project management and client-facing customer service role
- Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business
PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.
PharMerica isone of the nation'slargest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.
For more information about PharMerica, please visitwww.pharmerica.com. Follow us onFacebook,Twitter, and LinkedIn.
Salary Range
USD $52,000.00 / Year
Commercial Insurance AVP, Client Services Manager (hybrid-NYC)
While in this role, the AVP, Client Services Manager should liaise between the Producers and Account Management team to ensure a seamless renewal process for clients, assist the Producers in bringing in and marketing new business, and effectively deliver the resources of NFP to our clients. The AVP,...
Account Manager, Client Services
Account Manager of Client Services. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!. In...
Client Account Manager - Energy Storage
Work with the Capture Team (led by the Proposal Manager) to execute the capture strategies during the Proposal process, while ensuring the commitments by the Client Account Manager, Senior Management, and other key stakeholders are upheld. Examine information on new perspective clients and provide r...
Senior Client Services Manager (Entertainment Vertical).
Teads is looking for a highly motivated, driven, & tactical Senior Client Services Manager who will be tasked with both pre-sale strategy & post-sale activation. You will have a portfolio of anywhere from 15-30 strategic client initiatives (varies based on clients). At Teads, we value the experience...
Client Services Manager - Immigration
Fragomen’s New York Office is seeking a Client Services Manager, with extensive experience in business immigration, to assist in the management of one of the firm’s marquee clients and take on substantial team leadership duties. We are seeking a Client Services Manager with a consultative mindset an...
Client Account Manager, Mid-Market (App Dev).
Reddit is a community of communities.Its built on shared interests, passion, & trust & is home to the most open & authentic conversations on the internet.Every day, Reddit users submit, vote, & comment on the topics they care most about.With 100,000+ active communities & approximately 73+ million da...
Porta Kleen Account Manager
Responsible for expanding the business at the account, identifying, and developing other business “opportunities” outside of the account. Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate PK. Resp...
Sr. Client Services Manager.
You will have a portfolio of anywhere from 15-30 strategic client initiatives (varies based on clients). At Teads, we value the experiences that our clients have with our brand at every step. Everyone at Teads plays a role in making this experience efficient, strategic & most importantly, beneficial...
Senior Client Account Manager.
Reddit is a community of communities.Its built on shared interests, passion, & trust & is home to the most open & authentic conversations on the internet.Every day, Reddit users submit, vote, & comment on the topics they care most about.With 100,000+ active communities & approximately 82M+ daily act...
Experienced Payroll Account Manager
GTM Payroll Services is a full-service provider of human capital management (HCM) solutions on the isolved platform and we are seeking an Account Manager to join our growing service team. Our Account Managers create and maintain effective working relationships with accountants, bookkeepers, insuranc...