Part Time Senior Program Specialist - Youth Programs

Description

The City of Anaheim Community Services Department is seeking a customer service individual to fill a Senior Program Specialist position for our Youth Programs.

The position will oversee a seasonal day camp. Under minimal supervision, this position supervises recreation activities in connection with a specific recreation services program or functional area.

This is a part-time year round position of approximately 30 hours per week, however, no minimum number of hours are guaranteed and may include weekends and holidays.

Hours will peak in the summer, but will not exceed 1,560 hours per fiscal year.

DISTINGUISING CHARACTERISTICS : This is the journey level classification in the Recreation Services series. Incumbents are responsible for program planning, staff supervision and administration for a particular recreational services program or functional area.

Essential Functions

Responsibilities and duties may include, but are not limited to, the following :

• Plan, direct, and implement recreation programs including youth special events, mobile recreation, after school programs, and day camps.
• Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff / volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
• Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
• Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets;

create fliers, forms, letters, activity guide copy, and write press releases.

• Maintain communication with supervisor, maintain records and prepare reports.
• Publicize youth special events and recreational programs.
• Provide information, referral, and assessments; coordinate emergency assistance, and senior wheels transportation program;

assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.

• Assist supervision of part-time staff and participants.
• Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain high level of customer service, courtesy, and professionalism for all public contacts;

communicate effectively with the public and with co-workers; establish cooperative working relationships.

• Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies and procedures.
• Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
• Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail;

respond to citizen's requests and complaints; follow up and provide solutions to citizen problems

• Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
• Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed;

cancel courses in REC1 and notify patrons and community center staff of course cancelations; process refunds and Anaheim Community Foundation scholarship applications.

• Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.
• Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.
• Assist in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records;

contact prospects by phone or written correspondence to seek donations.

Perform related duties and responsibilities as required.

Qualifications

Experience : Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.

Knowledge of :

• Principles of employee and volunteer supervision and training.
• General knowledge of recreation principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Principles and practices of basic public relations techniques.
• Possess excellent communication skills.
• The ability to communicate effectively both orally and in writing.
• Procedures for overseeing; planning, implementing, and maintaining a variety of recreation and leisure activities and programs;

recreational, cultural, age-specific, and social needs of the community.

• Knowledge and safety principles and practices (First Aid and CPR) and facility safety precautions / procedures.
• Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
• Recreation site management and oversight; safety principles and practices, including basic first aid and adult and / or child cardiopulmonary resuscitation (CPR) methods.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Knowledge of principles and procedures of records keeping, cash handling and report preparation.
• Knowledge of modern office practices, computer equipment and computer applications, including Microsoft Outlook, Word, Excel, and REC1 or Active software.
• Business arithmetic and statistical techniques; English usage, spelling, vocabulary, grammar, and punctuation.
• Knowledge of techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff, internally and externally.

Ability to :

• Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers.
• Work independently while supervising facilities and user groups; understand, interpret, and apply facility use policies and procedures.
• Plan and prepare recreation activities, reports, and other related program materials.
• Monitor program budget revenue and expenditures; understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Provide courteous assistance to facility patrons.
• Lift and move tables and chairs and arranging facilities for community events and / or meetings.
• Handle rescues, medical emergencies and injuries in a calm and effective manner, including providing basic first aid and adult and / or child cardiopulmonary resuscitation (CPR);

maintain facilities and equipment in a clean, safe, and secure manner.

• Operate the Department's program registration and facility software system; operate modern office equipment including computer equipment and software programs.
• Maintain accurate logs, records, and written records of work performed; use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Must be able to lift and move 30-50 lbs.

License / Certification Required : Possession of a valid California Driver's License by date of appointment.

Note : Possession of a current (less than two years) tuberculosis clearance slip by date of appointment. Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors.

Supplemental Information

This is a part-time position usually averaging 20-30 hours per week. A minimum number of hours is not guaranteed.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted until Thursday , November 14, 2024 at 5 : 00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and / or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration.

Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug / alcohol screening).

The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and / or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer