Customer Service Representative

Description :

Customer Service Representative (CSR) will be responsible for support to the Sales Team and to our Customers.

The SAP Customer Master will be maintained by CSR they will work with the Sales Account Manager and Customer to get accurate information in SAP so that Purchase Orders can be entered in a timely and accurate manner.

Once Purchase Order has been entered and Sales Order created then the CSR will complete the process by approving the order based upon product availability.

This requires communication with our Warehouse / Shipping Manager from 3 different warehouses.

• Receive and process customer orders as per set procedures
• Receive and process customer sample requests as per set procedures
• Receive and process pricing requests and RFPs as per set procedures
• Receive and process customer complaints as per set procedures
• Receive and process all document and any other request from customers as per set procedures
• Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures
• Ensure proper filing of all documents and records
• Keep respective sales reps informed of all customer requests and completion
• Maintain confidentiality of customer information and not to share with any person internal or external if they are not involved in the process

Skills :

Customer Service, sap, microsoft excel, inbound call, customer support, Microsoft office, order entry

Additional Skills & Qualifications :

SAP knowledge required - doesn't need to be an expert, but basic understanding required

Needs to have knowledge of Excel and how to do basic functions sort / filter we will train on other features that may be needed.

Needs to have great written communication in responding to emails knowledge in Microsoft Office and Calendars

Needs to have great oral communication in responding to customers phone calls or placing phone calls.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.