POSITION PURPOSE :
Serve guests in a quick, efficient, friendly and professional manner that meets or exceeds guest’s expectations.
ESSENTIAL FUNCTIONS AND BASIC DUTIES :
- Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
- T ake orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
- Listen and respond to inquiries using a positive, clear speaking voice.
- Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
- Able to safely transport hot and liquid items to and from the bar and kitchen areas.
- Maintain a clean Dining Room area.
- Anticipate and service the guest’s needs before requests are made.
- Follow proper time and attendance and uniform procedures.
- Able to ascertain a guest’s satisfaction and handle any problems which may arise and informing a Manager of the problem and how it was resolved.
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