Floral Clerk

Floral Clerk

Provides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager. Positions that report to you : None.

Primary duties and responsibilities include :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing products, loading or unloading heavy items, making note of and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service.
• Assists customers with placing orders and completes the paperwork involved.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Prepares, finishes, and replenishes product as necessary.
• Waters plants.
• Prepares daily delivery list.
• Sends and retrieves FTD, Teleflora, and orders over the computer.
• Reviews the status and appearance of floral products for freshness.
• Anticipates product needs for the department on a daily basis.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Checks in product, puts product away, and may process invoices.
• Ensures work area is always clean and neat.
• Runs the department registers and receives payment.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities include :

Knowledge, skills, abilities and worker characteristics include : ability to solve practical problems, interpret instructions, do arithmetic calculations, file, post, and mail materials, copy data, interview to obtain basic information, guide people and provide basic direction.

Education and experience : less than high school or six months or less of similar or related work experience.

Physical requirements include : ability to physically perform medium work, visual requirements, and ability to perform the following physical activities : climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, equipment movement hazards, chemicals / solvents, electrical shock, and dampness.

Contacts include daily contact with the general public and customers, weekly contact with suppliers / vendors.

Maintains confidentiality on orders placed.