Concierge

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years.

The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable experiences, a scenic , a luxury , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience.

Come join the team that was voted 2023 Best Places to Work by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel.

Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Concierge is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs.

Responsibilities

• Interact with other departments to ensure that guests’ needs are satisfied.
• Assist in arranging for restaurant reservations and transportation as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Be Knowledgeable of all hotel amenities and with different points of interest.
• Perform any other duties required by management.

Qualifications

• Previous luxury hotel experience is required.
• Knowledge of the surrounding area and all of its attractions.
• Ability to communicate effectively, exceptional organizational skills, an ability to work well under pressure and meet deadlines.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must have the ability to stand and / or walk for extended periods of time.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

PERKS AND BENEFITS :

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.