Seasonal Customer Experience Representative SRQ Airport

Overview :

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time or Part Time Seasonal Customer Experience Representative (CXR).

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Evening Shifts and more : 3pm-1am & 4pm-2am - Must be available on weekdays, weekends and holidays.

This position will start in December and last 150 days (end of April) and candidates can work 44 hours per week.

This position is located at the Sarasota Airport - SRQ Airport

6000 Airport Cir, Sarasota, FL 34243

This is a Seasonal, 44 hour per week position with a starting pay rate of $19.00 / hour (hourly and Overtime pay above 40 hours) + a monthly customer service bonus opportunity.

This position can make a targeted monthly bonus up to $400 / month.

Responsibilities :

We are hiring now for immediate openings. Responsibilities include :

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications :

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license with no more than 2 moving violations and / or at-fault accidents in the last 3 years.

No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be available for Evening Shifts : 3pm-1am or 4pm-2am - Must be available on weekdays, weekends and holidays.