ITAM Program Manager

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration.

At M&T Tech , we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.

We're not your stereotypical suit and tie bankers : we're an innovative team of leading tech experts, pushing boundaries, and taking risks.

We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.

Join us and be part of something new as we build tomorrow's bank, today.

The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank.

We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month.

In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise.

We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

Overview :

The ITAM Program Manager is the senior IT leader responsible for the delivery, implementation, and maintenance of the IT Asset Management discipline at M&T Bank.

This leader oversees a team of resources responsible for day-to-day execution of various ITAM-related functions and works with departments and stakeholders across the enterprise to ensure consistent application and continual service improvement across the various asset lifecycle phases, from procurement to decommission.

Primary Responsibilities :

IT asset managers perform various functions in ensuring effective decision is made concerning their organizations' software and technology-related hardware purchases and redistribution.

• Perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and record hardware assets and / or software license to make sure they complied with vendor contracts in different software tools
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate
• Provide KPI / Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Take part in various projects
• Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB
• Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with
• Responsible for overseeing process that manage the lifecycle of hardware and software models
• Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses
• Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them
• Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively
• Design processes relating to software and hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITSM processes, or as required perform as a back up to maintain operational activities
• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices
• Establish and maintain hardware and software maintenance database.

Supervisory / Managerial Responsibilities :

7-8 Directs

Education and Experience Required :

• A combined minimum of 13 years' higher education and / or work experience, including a minimum of 4 years' technology or systems experience and 9 years' technology management / program leadership experience including people management
• Strong knowledge of IT software and hardware as well as five or more years experience working as an IT asset manager
• Five years or more experience managing staff
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Five years or more ITSM tool experience, as well as ServiceNow experience
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Possess Bachelor's degree in information technology, computer science, or business administration, or in other related field
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills

Education and Experience Preferred :

• Master's degree
• Minimum of 12 years' technology management or large program leadership experience
• ITIL v4 Foundations Certification
• ITIL Service Design Intermediate Certification
• Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM.
• COBIT 5 Certification

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see : M&T Benefits Overview

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities.

We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future.

So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,787.

30 - $227,978.83 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America