Customer Service Manager (Account & Route Management) - Rockville, VA
Compass GroupRockville, VA, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionA Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable 3 years driving experience required. Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record. Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience. Route management, retail and merchandising experience is preferred Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.). Food & beverage experience Excellent communication skills required Must be able to travel to client sites Must be passionate about providing world class service to our clients and customers Must be able to lift 50 lbs. on a consistent basis. Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site / state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave
Job Summary
Key Responsibilities :
- Responsible for site visits and client retention
- Assist branches with grand openings
- Ensure we are compliant with local and national account standards; review corporate compliance reporting
- Ensure action plans are developed and implemented to improve SSS / control V-9 (food waste, o / s, etc)
- Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications :
Associates at Canteen are offered many fantastic benefits.
Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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Account Manager • Rockville, VA, US