Customer Service Representative
L&M Corrugated ContainerPlatteville, WI, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma required; Associate's degree preferred. 23 years of customer service experience, preferably in manufacturing or corrugated packaging. Experience managing more complex customer accounts preferred. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office and customer service systems. Excellent communication and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and accuracy. Prolonged periods of sitting and computer use. Occasional lifting up to 15 pounds. No travel required.
Customer Service Representative
The Customer Service Representative handles more complex customer accounts. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.
Primary Duties & Responsibilities
- Manage customer accounts, including more complex orders and projects.
- Coordinate with Sales, Design, and Production teams to meet unique customer needs.
- Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
- Maintain accurate customer data and order histories within the system.
- Help identify opportunities for improving customer satisfaction and process efficiency.
- Process orders, changes, and cancellations accurately.
- Update customer account information and maintain accurate records.
- Resolve basic product or service issues and escalate complex cases as needed.
- Assist with general administrative tasks in the department.
- Perform all other duties as assigned.
Education & Experience
Required Skills / Abilities
Physical & Travel Requirements
EE Statement
L&M Corrugated Container Corporation is an equal opportunity employer.
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Platteville, WI, US