SimpleTek are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Tuition and Professional Development Reimbursement Plans
- Hundreds of Discounts with the Brands you Love and Use
Remote Customer Service Representative (Wisconsin residents)
In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive you're a great listener who is dedicated to going above and beyond for the customer, this could be th...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - Part-Time - Madison, WI
Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve ...
Customer Service Representative
Provide exceptional customer service throughout the sales and service process. We believe work should be enjoyable, so we cultivate a fun, energetic workplace where every win is celebrated. We're currently seeking dedicated individuals to join us in providing top-notch insurance service to our clien...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Ruth Ann Murphy - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help ...
100% Work From Home Union Position- Customer Service/ Sales
This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Our company has moved to 100% virtual, work-from-home positions. Works well with others and individually. Possesses a strong work ethic and drive to succeed. ...
Customer Service Representative
The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the state. The Customer Service Representative at American Leak Detection of. Customer Service Representative (CSR) Qualifications:. Benefits for our Customer Service Reps (CSRs)...
Financial Services Operations Representative I, II, III (Remote)
Perform daily account activities to provide excellent service to our customers by processing financial service requests with efficiency and accuracy. Financial Services Operations Representative I, II and III (GIDS Core Processing). Remote Work Schedule: Our hours of operation are Monday through Sat...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Showroom Customer Service Representative
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-doll...