IT Support Technician
This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. We cover events & tech operational needs at Benchmark International Arena, Embarc Collective and limited support for Yeungling Center on an as-needed basis. This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members.
Game / Event Responsibilities
- PT IT Tech will be initially working Arena event / arena support and occasional Tier 1 support at Embarc Collective.
- Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs.
Essential Duties And Responsibilities
Provide all end-users and guests a positive first impression by offering World Class ServiceMonitor service desk ticketing system and resolve tickets in an efficient mannerRespond to all IT incidents during assigned shifts on-site or via phone or emailTroubleshoot and resolve a variety of computer issuesEnforce IT policies and procedures, document work appropriatelyRemove malware and install utility software to protect various systems and enforce computer security measuresInstall hardware and software as neededMaintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipmentAssist in the resolution of issues that arise with multi-functional devices and printersAnalyze and recover systems when malfunction occursAssist with wireless and wired networking and telecommunications systems as directedFollow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolutionAny additional tasks deemed necessary for proper execution of IT department responsibilitiesQualifications
Must be 18 years old with high school diploma or GED requiredMust successfully complete pre-employment background check screening1-3 years of related IT experienceMotivated and positive, high-energy attitudeAbility to work in a fast-paced environmentAbility to work both independently and in team environmentsDetail oriented w / excellent organizational skillsCreative and proactive problem solverExcellent interpersonal skillsStrong work ethic and punctualityEffective communication skills and ability to promptly and properly document work is criticalEndurance to stand for long periods of timeAbility to work a flexible schedule including days, nights, weekends and select holidays in a seasonal capacityAbility to lift and carry up to 34.5 lbs. with or without accommodationWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
