DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982.
DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at : www.dcca.com
System Administrator 0
Candidate must have an active TS / SCI with Poly to be considered
For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure.
With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently.
Better yet, thanks to DCCA’s successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters.
Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships.
As a veteran owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives.
Join us and be part of a team that has a people first mentality and a dedication to excellence.
Key Tasks :
- Monitor, track, and assign Break / Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
- Verify tickets for correct routing and research and reroute incorrectly routed tickets
- Update ticket status and provide work documentation on HD and SR tickets
- Prioritize and assign daily work / tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
Perform preliminary categorization of problems
- Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team
- Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.
- Escalate problems or tickets to higher level management when required and / or necessary.
Required Skills :
- Must meet contract level requirements for appropriate position. Must have 1 year of experience in customer service, technical helpdesk, office administration, or project management.
- Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.
- Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
- Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
- Knowledge of or familiarity with the SupportIT database / application is highly desirable. WINTEL and / or UNIX system administrators looking to perform non-technical work are also desired.
Qualifications :
No demonstrated experience is required. Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of SA experience may be substituted for a Bachelor's degree.
At DCCA, we believe the key to providing our clients with unrivaled services starts with retaining top talent, something we’re able to do through our consistent commitment to building culture and comprehensive benefits.
Competitive Compensation : While salary at DCCA is determined by various factors, we are committed to making sure our salaries reflect the skill and expertise of our employees.
In addition, each year we perform an annual salary review ensuring pay is equitable across both the company and industry at large.
Growth Opportunities : DCCA makes it a priority to help you grow and support your career advancement. From upskilling programs to recertification support, to professional development opportunities, we’re here to help you grow your career and create lasting relationships.
Emphasis on Inclusivity : DCCA’s culture emphasizes respect, equity, and opportunity and is supported by an array of business resource groups and other opportunities for connection.
Empowering Health : DCCA’s benefits which encompass healthcare, paid time off, and flexible 401(k) options encourage you to live a healthy and fulfilling life, both in and outside of work.
Learn more about our total benefits package on our Benefits page .
Mission Focused Work : From the defense industry to health IT management, DCCA allows you to work on innovative projects whose outcomes improve people's lives and solve today’s IT problems.
DCCA is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
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