Responsibilities
In this role, the selected candidate will assess our customers various needs to provide expert service and advocate for the best solution to their problems across all functional areas.
The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential.
The selected candidate will have the opportunity to showcase their comprehensive skill set and become a trusted adviser to our customers.
The ideal customer advocate candidate will possess exceptional interpersonal and communication skills and must be able to think outside of the box to provide our customers with unique solutions.
Successful candidate will also have excellent time-management skills and the ability to multitask. Relationship building experience are essential for this position.
Qualifications
- 12 to 15 years of experience with BS / BA degree
- Active TS / SCI clearance with polygraph
- Extensive experience within the IC and supporting the customer mission
- History of providing outreach to organizations to ensure customer satisfaction and understanding
- Must be able to collaborate and develop synergies across respective areas of responsibility
- Extensive experience working in close collaboration with customers to close gaps in understanding, plans, and projects
- Experience with innovation and OCM initiatives
- Ability to work with customer to understand and set priorities
- Excellent verbal and written communication skills
- A passionate customer advocate with strong critical thinking skills
- Detailed knowledge of the customers organization and mission
- Strong time management / multi-tasking skills in a virtual environment
- Exceptional listening, questioning and technical troubleshooting techniques
- High level of autonomy, self-motivation and ethical self-management
For Colorado Residents
Colorado Salary Minimum : $108,867.20
Colorado Salary Maximum : $232,710.40 The estimate displayed represents the typical salary range for this position, and is just one component of Peratons total compensation package for employees.
Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
COVID-19 Vaccination Requirement
Peraton is committed to complying with all COVID-19 safety protocols detailed in President Bidens and the related requirements issued by the Safer Federal Workforce Task Force.
All Peraton employees are required to be fully vaccinated and / or the employee must comply with all COVID-19 safety protocols mandated by our customers and the Safer Federal Workforce Task Force, including but not limited to frequent testing and attestation in compliance with the EO.
HEALTH
Competitive medical, dental, and vision benefits.
EMPLOYEE SERVICES
Comprehensive employee benefits to better yourself and your family.
Remote Customer Support Specialist - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Representative II, Every Other Weekend Day shift, Radiology
Adventist Healthcare Shady Grove Medical Center seeks to hire an experienced Customer Service Representative ll who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. As a Customer Service Representative ll, you will:. ...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Customer Success Advocate I - Indirect
As a Customer Success Advocate I you will play a crucial role in ensuring customer satisfaction and retention with our mid-size businesses. Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the l...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Loss Prevention Customer Service Associate II
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal ins...
Customer Service Specialist
Monitor mailboxes to provide customer service by staying on top of new, pending orders and customer status requests;. Help troubleshoot problems with customer orders, customer accounts and other related issues;. Create cases in CRM for all Customer Service-related issues;. Provide our Customers, Sal...
Customer Service Representative - State Farm Agent Team Member
Are you passionate about providing exceptional customer service and building strong relationships with clients? State Farm is thrilled to present an excellent career opportunity as a Customer Service Representative (CSR) on Chris Aguirre's team. Customer Support: Providing exceptional customer servi...
Pharmacy Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...