Client Services Analyst II (WFH USA)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Client Services Analyst II at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

Your role in our mission

• Ensures the timely and successful delivery of Client files and letters.
• Oversees the end-to-end process of claims as they progress through the audit process.
• Leverages tools, reports, and metrics in place to proactively perform first-level analysis of errors related to files, letters, and overall audit workflow.

Provide weekly Client updates to Manger.

• Works with implementation teams to understand the client requirements to appropriately QA client deliverables.
• Conduct claim research as requested by Account Management and Client
• Participate in Client calls and provide KPI, reporting and claim status updates.
• Monitors and proactively drives improvements associated with KPIs including Medical Receipt rate, fallout management, and client SLAs.
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Facilitates initiatives that support recovery conversion in line with client’s goals.
• Revenue cycle management oversight

What we're looking for

• Detail oriented analysis and QA of client data files and letters
• Ability to analyze data and use logic and process to address issue
• Ability to create and translate client-specific processes between non-technical and technical partners.
• Strong communication skills, a positive attitude, and a friendly and professional approach to customers

What you should expect in this role

• Remote / work-from-home opportunity
• Monday through Friday standard business schedule
• Full-time employee benefits package
• Requires manual dexterity to use computer, telephone, and peripherals

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The pay range for this position is $44,500 - $63,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.