Client Services Implementation Specialist - Construction and Engineering Regulated Industries
Overview :
As a Client Services Implementation Specialist within Oracle's Construction and Engineering Regulated Industries, you will play a pivotal role in delivering and optimizing Oracle Textura Payment Management (TPM) for our clients. Oracle Textura Payment Management (TPM) is a leading cloud-based solution designed to streamline and automate the construction billing and payment process. Since 2004, TPM has helped organizations efficiently manage nearly $2 trillion in construction payments, improving collaboration, reducing administrative burden, mitigating risk, and strengthening compliance. In this role, you will leverage your 4+ years of professional experience to manage all aspects of the implementation lifecycle, ensuring technical excellence and client satisfaction.
Key Responsibilities :
- Lead and execute full-cycle TPM system implementations for clients, with hands-on configuration and expert consulting.
- Work directly with clients to understand their business objectives, define precise requirements, and tailor the TPM solution to their unique operational needs.
- Manage electronic payment setups, onboarding, and integration processes to enable secure, timely payments.
- Configure documents and forms to ensure accuracy, compliance, and alignment with client processes.
- Deliver effective, comprehensive training—both virtually and onsite—to project teams and end-users to foster solution adoption.
- Troubleshoot and resolve system and process issues, identifying root causes and providing technical guidance for sustainable solutions.
- Serve as a TPM subject matter expert, continuously deepening your product knowledge and sharing best practices with clients and peers.
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure successful project delivery and high client satisfaction.
- Demonstrate strong organizational skills and meticulous attention to detail in managing project timelines, communications, documentation, and implementation deliverables.
- Proactively contribute to process improvements and help refine implementation methodologies, managing multiple priorities effectively.
Qualifications :
Bachelor's degree in Business, Finance, Communications, IT, or a related field (or equivalent education and experience).4+ years of hands-on experience with software / system implementation, client consulting, or similar roles—preferably with SaaS or financial technology platforms.Demonstrated experience in system configuration, ACH / payment workflow management, and technical documentation.Strong communication and interpersonal skills, including experience providing training to both technical and non-technical audiences.Excellent organizational, analytical, and problem-solving abilities; able to thrive independently and in cross-functional teams.Construction industry experience or previous work with Oracle TPM is highly valued.Proficiency in Microsoft Excel and working knowledge of Windows or NT; UNIX experience is a plus.J-18808-Ljbffr