Grab 'n Go Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

This position is responsible for the management of the grab n' go outlet, to include : staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department.

Producing a quality product that exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Qualifications

Associate of Science degree or higher in Hospitality or Food Service management

Thorough knowledge of all matters related to the proper administration of up-scale food service operations

Two years management experience in hotel or free standing quality food service operation

Certification as Food Service Manager or other as required by State County or Local regulations or ability to obtain such certification

Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

Effective management, leadership, organizational and communication skills

Ability to work flexible schedule to include weekends and holidays

Addresses guests by their names at all times

Is friendly, sincere, professional to make guest feel important

Essential Functions and Responsibilities :

Greets guests as needed and ensures total guest satisfaction

Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

Provides floor coverage as needed

Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary

Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management

Assists with planning 30 / 60 / 90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales

Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required

Directs staff towards the goals of the Loews Corporation as defined by management

Ensures proper handling of guest checks and payment transactions

Intercedes and / or fills in for employees should need occur

Trains or supervises the training of all department employees

Inventory Audits as needed

Product and cost efficiency

Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

Other duties as assigned

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, Friendly, and helpful to guests, management and fellow employees

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Addresses guests by their names at all times

Is friendly, sincere, and professional to make guest(s) feel important