Business Analysis Manager 1450141

The application window is expected to close on : October 18, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The LIO (Lifecycle Innovation and Optimization) team is a dynamic group of people working on big transformational, highly visible initiatives and acquired company integrations. The Cisco.com Engineering team within the LIO organization is leading the charge on crafting a first-in-class digital experience for our customers and partners as they interact with our flagship corporate Cisco.com website, which is the largest and most visited digital platform supporting all stages of the lifecycle. We are at the epicenter of developing modern, cloud-native technologies, integrating various artificial intelligence tools & LLM models that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, Cisco.com Engineering team enables customers and partners to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. Join us and be a part of this exciting, ground-breaking journey.

Your Impact

The Senior Technical Analyst for Web Applications is responsible for analyzing, supporting, and enhancing web-based applications to meet business and technical requirements. This role requires strong expertise in web technologies, issue tracking using Jira, and collaboration across development, QA, and operations teams to ensure high-quality, scalable, and secure web solutions.

Key Responsibilities

• Analyze complex business requirements and translate them into detailed technical specifications for web applications.
• Utilize Jira extensively for issue tracking, sprint planning, and release management to ensure efficient project delivery.
• Collaborate with software engineers, developers, QA, and DevOps teams to design, develop, and deploy web applications.
• Monitor application performance, solve issues, and coordinate incident and problem management to minimize downtime.
• Manage web application deployments and integrations with APIs and web services with engineer team.
• Participate in change management processes and ensure compliance with IT policies and security standards.
• Provide technical guidance and mentorship to junior analysts and developers.
• Engage with partners to capture feedback and continuously improve application functionality and user experience.
• Document application processes, configurations, and support procedures.
• Support high-priority incident coordination and communication with management and impacted teams.
• Ensure application logging and monitoring meet organizational standards for security and compliance.

Minimum Qualifications

Preferred Qualifications

Why Cisco!

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.