This is a contract job opportunity. Potential for perm.Position : Project Analyst - Hospital Customer Service 8582Location : Remote - must reside in Western Time ZoneSchedule : M-F 8 am - 5 pmProjected duration : 6 months +potential extensions + potential for permJob code : CVDJP00028582 benefits are available
Position : Project Analyst - Hospital Customer Service
Location : Remote must reside in Western Time Zone
Benefits are available
Requires strong communication skills critical thinking, and excellent Excel and MS Suite skills
Will be analyzing complaints, working with spreadsheets, identifying source, recommending corrective action plan, and communicating for resolution.
Ideal Candidate :
Medical Laboratory background
Understanding of medical coding terminology
Hospital or Medical Experience
Summary :
The main function of a Project Analyst is to interact with different department across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints.
A Project Analyst is responsible for determining the client and patient issue, offer workable solutions or providing follow-up as needed.
Facilitates the investigation, documentation, review and follow-up of client, patient and internal concerns and complaints which are submitted through the company system.
Job Responsibilities :
Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
Function as escalation point for clients and patients.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine probable causes.
Escalates unresolved issues promptly to the correct person(s).
Report on high-risk cases to executive level management.
Skills :
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage their time.
Expert ability to accurately document and record client and patient information Computer literate, including but not limited to Microsoft Word, Excel and email.
Education / Experience :
10+ years customer service-related experience required
Bachelor’s degree
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