Supervisor - ACT Repair - Medical Devices

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™.

We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex 2024 Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free, Onsite Medical Clinics

Free Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics.

The Repair Supervisor Provides leadership and supervision over the ACT repair department. Manages and improves the decontamination, inventory, investigation, and repair of returned medical devices to meet our customer expectations and organization goals.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities :

• Ensures effective employee relations and provides employee coaching and development.
• Provides leadership for quality, productivity, safety, and morale to achieve positive results and a productive work environment.
• Works to continuously improve processes and increase employee skills per training requirements.
• Completes annual performance evaluations in a timely manner and ensures compliance with company policies and procedures.
• Manages employee work schedules and overtime. Ensures department compliance with company policies.
• Manages decontamination, inventory, investigation, repair, and disposition of returned devices as required per procedures and policy.
• Manages department inventory activity to maintain operational levels and support business and organizational goals.
• Ensures documentation supporting service and complaint processes is timely and meets requirements.
• Create device history records for repair devices.
• Responsible for ensuring preventative maintenance is performed on equipment as required.
• Act as liaison between cross functional departments to maintain up to date knowledge of business trends and policy and adjust department according to new business developments.
• Creates and manages department metrics, analyzes data and identifies trends for further review by appropriate departments and management.
• Works with project teams to provide timely support to ensure projects are successful.
• Ability to travel up to 5%

Education and Experience :

• High school diploma or equivalent required. Bachelor’s degree preferred.
• 3 years of experience in a production / manufacturing environment required.
• Experience servicing medical devices or similar products preferred.

Knowledge and Skill Requirements / Specialized Courses and / or Training :

Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices.

Familiar with Bio-hazardous material handling, storage, and disposal.

Machine, Tools, and / or Equipment Skills :

Various light duty machines and hand tools. Project management system skills required, preferably Playbook, MS Project, or Workfront.

Advance Microsoft Excel skills and Intermediate Microsoft Word and PowerPoint required. Must have working experience with ERP systems, preferably SAP.

Arthrex 2024 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.