Clinical Nurse Liaison - New York City

Position Summary

The Clinical Nurse Liaison is responsible for developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members that are engaged in Healthmap’s Kidney Management Program through coordinating performance improvement activities and care management to improve health outcomes.

Responsibilities

Act as a liaison between Healthmap, provider practices and Healthmap members to ensure positive engagement and performance with our program(s)

Develop new provider / partner business relationships that serve as means to better Healthmap provider and member engagement and manage assigned caseload

Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific data

Incorporate education and communication on Best Practice sharing, process improvement in provider workflows, Kidney Health Management interventions and HEDIS / STAR measures for identified areas of provider low performance

Identify opportunities to educate provider offices on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.

Partner with physicians / physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support, conduct outreach, and engage members in program

Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy

Serve as Healthmap member advocate, utilize community resources and programs, and serve as liaison between the member, the member’s support network, treating physician, and ancillary providers to assist members in meeting individualized goals

Accountable for individual and departmental metrics and key performance indicators as identified by the organization

Ensure timely and successful delivery of reports to internal and external stakeholders

Maintain thorough documentation of all provider meetings / interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards

Ensure Healthmap policies and procedures are followed and complies with HIPAA privacy laws and all other federal, state, and local regulations

Perform other related duties as assigned

Requirements

Associate degree in nursing minimum requirement

Active, unrestricted RN license required

3+ years of progressive experience in healthcare services, clinical operations, quality, or care management

3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred

Prior experience building and managing relationships with health care providers or patients preferred

Proof of valid and unrestricted driver’s license required; this position requires regular travel within assigned region to support practices

Must reside in New York

Skills

Excellent verbal, written and presentation skills

Interpersonal skills to develop and maintain strong internal and external relationships

Ability to multitask, prioritize, and create solutions in a fast-paced environment

Demonstrated leadership skills and ability to create and maintain a positive work environment

Strong critical thinking and analytical skills

Ability to foster strong employee engagement among the team

Must be proficient in Microsoft Office : Outlook, Word, Excel, PowerPoint

Moderate Travel, up to 25% in the NYC metro area

Compensation range : $78,000 - $115,000 (dependent on specific market / region as well as experience of the candidate selected).

Benefits : Competitive : Paid Time Off, Medical, Dental, Vision, Short Term / Long Term Disability, 401K with match and other voluntary benefits as elected.

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