Shift Manager (Matthews)

Shift Manager

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. The day-to-day includes :

• Ensuring consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Overseeing Team Members' completion of Shift Excellence tasks and maintaining clean, neat appearances.
• Ensuring food safety, quality, and accuracy of orders.
• Resolving customer complaints quickly, maintaining positive customer relations.
• Providing regular feedback to the GM on Team Member performance.
• Offering ongoing constructive and positive feedback to Team Members.
• Actively participating in training Team Members.
• Handling conflicts constructively and working with the GM to achieve resolution.
• Assisting the GM in screening Team Member candidates.
• Assisting with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Overseeing proper product preparation, rotation, portioning, cooking, and holding times.
• Assisting the GM with facility maintenance and ensuring health and safety standards are always followed.

Is this you? :

Work-Hard, Play-Hard :

This offer is contingent upon a satisfactory background check and proof of your work eligibility. The range for this role is $14-$22 / hour. Compensation may vary based on geographic location and experience.