Service Technician

Job Description

Job Description

The Field Service Technician is responsible for the installation and repair of Packaging and Industrial equipment. Will provide professional and technically competent customer service experience and support of Mac Papers + Packaging products and services during field visits or dispatches.

The goal of this position is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions :

• Troubleshooting, Diagnosis, and Repair.
• Installation and provide training to Customers on the operation of their packaging equipment.
• Professionally perform repairs at customer location.
• Check service schedule daily and tie workflow to schedule.
• Track service calls, complete service orders, and enter information.
• Complete in-house repairs and order parts when needed.
• Responsible for care and maintenance of company equipment and tools.
• Attend training classes as required.
• Operate service vehicle in a safe manner and keep vehicle clean.
• Manage on-site installation, repair, maintenance, and tasks.
• Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and / or skills required.

It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and / or Experience :

• High school diploma or GED required.
• Build positive relationships with customers.
• Strong electro-mechanical troubleshooting and repair abilities.
• Professional and proper use of common hand tools.
• Experienced in professional packaging equipment repair techniques.
• Familiar with industrial equipment control wiring.
• Ability to read and understand electrical wiring diagrams.
• PLC experience is a plus.
• Follow established company procedures and protocols.
• Cooperate and share information with technical team.
• Proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral, and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to pass a drug screen and criminal background check.

Work Environment :

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 50 lbs.
• Ability to push / pull / leverage up to 75 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Must be able to work independently with little supervision.

Work Environment

• Employee works in a variety of environments : Warehouse / Manufacturing / Production Floor.
• Noise level will fluctuate based on work environment.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.