CUSTOMER SERVICE REPRESENTATIVE

Job Description

Do you have good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment?

This position manages customer questions and complaints. You will also be asked to process orders, handle modifications, and escalate complaints across a number of communication channels and departments.

To do well in this role, you need to be able to remain calm, be flexible, and have experience working with computers.

Requirements

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests.
• Responds to customer inquiries and concerns. Follow up with customers to ensure customer satisfaction.
• Updates customer service database, and spreadsheets as needed with updated service information.
• Contacts customers for additional information and communicates the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• Maintain accurate records of all internal and external interactions in the appropriate database / system
• Provides informal assistance such as technical guidance and / or training to co-workers.
• Other duties may be assigned.

Qualifications :

• High school diploma or general education degree (GED) required.
• Minimum of two years of customer service work experience required. Call center work experience is a plus, but not required.
• Demonstrated excellent customer service skills, and the ability to convey warmth and appreciation over the phone. Ability to listen and understand inquiries, and to communicate both routine and complex information and instructions.
• Ability to navigate multiple automated systems to research situations, locate information and perform data entry with Microsoft Word, Excel, and Outlook.
• Ability to maintain professionalism in stressful situations.
• Ability to multitask, maintain a high level of concentration, and perform responsibilities with accuracy and in a timely manner.
• Ability to provide superior service to every customer by utilizing all available tools and resources.
• Ability to establish rapport while working through difficult situations

If that sounds like you and you're excited by the idea of joining a world-class team that's passionate about growing together, we look forward to hearing from you. Apply Now!

Pyxai Staffing Description

Meet Pyxai

Screening and Recruiting Company - 11-50 employees

Pyxai (pronounced picks-eye) is an innovative technology company focused on bringing the transferable skills (soft skills) of job candidates to the forefront of the hiring process.

Resumes do a great job at listing education and experience, but how does anyone knows how well a job candidate communicates, how great they problem solve, or even how flexible they are?

At the top of the hiring funnel, these are unknowns and they shouldn't be. Research shows these skills truly hold the key to career success across all industries.

Really think about it. If you're a genius at your job, but you can't communicate well with others, how would that impact you at your job?

Here's a clue : misunderstandings or no communication at all creates conflict with others due to misalignments in expectations.

Bottom line, poor soft skills lead to inefficiencies and conflicts at work (and in personal life too!).

With this in mind, Pyxai specializes in qualifying hard skills and screening for the soft skills most applicable to the role.

We do this via our proprietary Video Interviewing technology. We focus on Operation-related jobs from Entry-level roles to Director-level roles.

Our hope is to build long-lasting partnerships by providing clients and candidates with powerful data, great service, and valuable information to empower their searches.