Front Desk Agent / Night Audit

Job brief :

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities :

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Maintain updated records of bookings and payments.

Requirements and skills :

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role not required but is a plus.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.

About Cape Fox Lodge :

Cape Fox Corporation represents the Tlingit Alaska Natives from the Village of Saxman (Southeast Alaska). We were founded over 50 years ago and have changed our business focus from harvesting timber to hospitality, tourism, real estate, and federal contracting.

CFC has several successful and thriving commercial businesses in Ketchikan, Alaska that provide visitors and locals alike the best food, luxury, and adventure we have to offer.

Our establishments include the following : Cape Fox Lodge - the premier Lodge with modern accommodations and a glimpse into the Tlingit cultureSweet Mermaids - a quaint bakery in Downtown Ketchikan with delicious treats and a love for mermaidsDockside Galley - a small, local favorite in Saxman, AK that serves up the best burgers and shakes on the islandBar Harbor Ale House - the ultimate dining destination featuring crafted beers and BBQ with a flair108 Taphouse & Burger Bar - a warm, inviting environment serving craft cocktails, pub burgers and moreEagle's Nest - the newest addition to the CFC family bringing brick-oven pizza to a whole new meaningCape Fox Tours - specializing in shore excursions that emphasize Alaska's native culture and local historyWard Cove Cruise Terminal - a premium concession stand serving Ketchikan favorites and beer on tapAll of these locations have several positions open for the summer season.

We have a diverse job field for full-time, part-time, entry-level, certified-level and more. We invite you to learn more about our opportunities and apply today! Come work for an organization that can teach you the importance of heritage while affording you the ability to experience life in Ketchikan, Alaska.

Island life couldn't be more fun than being on the CFC team!