Senior Manager, Product Management - Strategy & Operations

West Creek 2 (12072), United States of America, Richmond, Virginia

Senior Manager, Product Management - Strategy & Operations

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

In our Enterprise HR organization, product managers are at the forefront of building innovative products and experiences to help Capital One attract, hire, grow, and retain the best talent worldwide.

As part of the Product Strategy and Operations role, you'll lead across three key areas for the HR Product and Data organization :

Product strategy

• Drive creation of longer-term integrated OneTeam strategy and roadmap, in partnership with product, design, and engineering leaders, ensuring we maintain a broader enterprise and external market lens
• Lead regular cadence of strategic planning and leadership alignment (e.g., monthly business reviews, quarterly syncs, annual planning sessions), being sure to interpret data / trends and continually orient team towards highest leverage opportunities
• Drive continued development of OneTeam associate engagement strategy (with help from existing Culture and Community pod) to help deliver on our talent imperatives

Product operations

• Drive continued excellence for the product management function and implement key initiatives to continually raise bar on what great looks like, including product discovery, goaling, roadmap planning, prioritization, budgeting, and reviews (leveraging Elevate Product processes where possible)
• Drive OneTeam operating model, in partnership with operations leads across design and engineering organizations, including PI planning, retrospectives, demo days, and business reviews
• Drive a culture of excellence by establishing and monitoring key performance indicators (KPIs) and reporting out to broader set of stakeholders
• Draft decks, communications, newsletter inputs, and other HR Product related assets to showcase impact and drive continued stakeholder engagement

Cross-organizational coordination

• Partner horizontally with other operations leads / chiefs of staff to support events / meetings / initiatives, gather inputs and feedback, and participate in recognition ceremonies
• Represent HR OneTeam in eHR-wide coordination and prioritization forums (e.g., HR Activate forum) and coordinate relevant cross-team initiatives and interdependencies
• As needed, offer other ad-hoc consulting or operational support to major chief of staff projects or organizational needs / opportunities

In this role, you'll be expected to demonstrate proficiency in five key areas :

Human Centered

• You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
• You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

Business Focused

• You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

• You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job

Integrated Problem Solving

• Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Transformational Leadership

• You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
• You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

We want you if you are :

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.

Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer . You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing.

You always can rally associates to work with you.

Do-er . You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.

You're well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus . You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Learner . You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player . You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications :

• Bachelor's Degree or military experience
• At least 5 years of experience in digital product management

Preferred Qualifications :

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 3+ years of experience in Agile product management
• Experience translating business strategy and analysis into consumer facing digital products
• 3+ years of experience in HR / talent software-as-a-service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $199,100 - $227,200 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI).

Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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