GENERAL SUMMARY :
Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.
Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
Normally receives general instructions on routine work, detailed instructions on new assignments.
RESPONSIBILITIES / TASKS :
Provides product or service information to customers and ensures that they receive the best possible service
Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers
Acts as customer contact regarding pricing, scheduling, and shipping
Resolves routine product or service problems to ensure customer satisfaction
Recommends corrective services to resolve customer complaints
Processes orders for Associates and handles order-related inquiries
Researches and answers Associate questions related to commissions
May be called upon to assist other departments by translating documents or assisting on calls
Performs other duties as assigned or requested
Required Skills
Knowledge of general office practices
Basic reading, writing, and arithmetic skills
Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)
Good verbal and written communication skills
Intermediate knowledge of PC software applications
Ability to be detail-oriented
Required Experience
1 year of previous experience in an inbound call center or other customer service job is preferred
Knowledge of general office practices
Basic reading, writing, and arithmetic skills
Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)
Good verbal and written communication skills
Intermediate knowledge of PC software applications
Ability to be detail-oriented
Customer Service Associate - Bilingual
A company is looking for a Customer Service Associate - Bilingual (Remote Opportunity). ...
Customer Service Rep 2
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. ...
Bilingual French Customer Service Representative
A company is looking for a Bilingual French Customer Service Representative - Remote. ...
Sr Customer Service Rep
Thisfull-time position reports directly to the Customer Service Manager and is located at Liberty Packaging's manufacturing plant in Fort Worth, Texas. Manage relationships with our largest accounts, acting as the primary point of contact for customers for reporting, order management, order processi...
Customer Service Rep(06947) - 6628 Rufe Snow Drive
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...
Customer Service Rep(09328) - 1000 E. Eldorado Parkway, Suite 80
We are looking for Customer Service Representative / Pizza Makers at a Domino's near you! These employees will answer phones, make pizzas and spend time with our customers. ...
Bilingual Customer Service Representative (FULL-TIME)
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. We are looking for full-time bilingual customer service representatives to support inbound projects for a wide variety of clients. Representatives make a difference to customers and the company, by providing o...
Customer Service Rep(08021) - 250 N US HWY 377 Suite 100
We are searching for qualified customer service representatives with personality, people skills, and a desire to serve. Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service ...
Customer Fulfillment Rep
Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations. A Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ o...
Customer Service Rep(06965) - 3810 East Belknap Street
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...