The Client Access Specialist is part of the person-centered integrated team and provides direct and indirect services to persons served. They serve as the main assessor for Open Access, as well as a leader within the office, helping to direct the flow and referral processes occurring during Open Access.
This is a full-time, benefit eligible position working Monday-Friday, 8 : 00 am - 5 : 00 pm.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
- Provide full assessments to individuals presenting to Open Access, internally and for other departments
- Assessing appropriateness / readiness of referrals for counseling and other service lines (such as CPRC and CSTAR / ASAM / ADA)
- Complete enrollments for programs across the agency
- Provide psychotherapy for persons served, in certain circumstances
- Complete treatment plans with persons served, according to program requirements
- Function as part of a multi-disciplinary team
- Serve as the office Client Access Specialist and liaison for clients accessing services
- Maintain client records, following agency and state regulations including knowledge of utilization management criteria
- Maintain agreed upon level of customer care requirements
- Will provide culturally competent services to meet the unique cultural needs of each agency consumer and family member
- Be knowledgeable of other human / social services for purposes of referral if the agency is unable to provide a particular service and maintain documentation of such referrals
- Interface with other human / social services to provide holistic services to persons served
- Provide emergency services for crisis calls / walk-ins per the daytime crisis protocol
- Provide licensure supervision, if applicable
- Other duties as assigned by supervisor