Team Lead-Account Rep

Team Lead of Account Services

Serve as team lead of account services while supporting complex customer inquiries and account management tasks. Responsible for reporting and summarizing operational data and bringing to the attention of management operational anomalies and changes in customer behavior.

Essential Job Duties / Responsibilities :

• Perform basic quality audits and provide feedback to internal and external team members.
• Act as the primary escalation point for customer concerns or procedural challenges
• Perform account updates, reconciliations and data integrity checks
• Oversee onboarding of new clients / accounts and maintaining service-level standards
• Ensure accuracy and compliance in all account activities and documentation
• Contribute to process improvements and assist in implementing service enhancements
• Participate in cross-functional meetings and represent the team in operational discussions
• Serve as subject matter resource and train new team members
• Comply with all applicable laws / regulations, as well as company policies / procedures
• Perform other duties as assigned

Minimum Education :

High School Diploma or General Education Diploma (GED) required

Minimum Experience :

Four (4) years of experience in account support, client services or administrative operations

Minimum Knowledge, Skills and Abilities :

Preferred Qualifications :

Pay Transparency :

Pay : Starting Rate of Pay : $20.61 / hour

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.