Senior Customer Success Manager
VirtualVocationsEverett, Washington, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Manager, Customer Success Mid Market.
Key Responsibilities
Lead and develop a team of Customer Success Managers to achieve adoption, retention, and expansion goals
Ensure operational rigor by utilizing Success Plans, Gainsight, Salesforce, and BI tools for account management
Collaborate cross-functionally with Sales, RevOps, Marketing, and Product to create joint account plans and lifecycle strategies
Required Qualifications
5-7 years of experience in Customer Success, Account Management, or SaaS customer-facing roles
2+ years of people management experience leading customer-facing teams
Strong understanding of customer success methodologies, including Success Plans and adoption frameworks
Familiarity with Atlassian products (Jira, Confluence, JSM) is a plus
Experience in a data-driven environment using tools like Gainsight, Salesforce, and BI tools
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Senior Customer Manager • Everett, Washington, United States
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