Assembler and Customer Experience Manager
Portland, OR, USA Full Time Compensation : $40,000 Annually Bonuses, 401k matching after 6 months and open paid time off.
We are looking for an assembler and a customer experience manager to join our team at CNOC Outdoors. This is a two hats position that requires both thinking and making, balancing between the more mundane tasks around production and the engagement and the ebb-and-flow of working with people in a customer service role.
The assembler part (about 1 / 2-2 / 3 of the time) sits within our manufacturing team and tasks include building, bonding, assembling, and packing our handmade trekking poles.
Working with one other team member to produce the right number of poles as needed by our users, constantly striving to optimize the production process and keeping a close eye on Quality Assurance.
As a customer engagement manager (1 / 3-1 / 2 of the time), you will be in charge of ensuring that the interaction customers have with our company, is positive and satisfactory.
From questions to warranty issues, updating our site or helping drop-by visitors to our warehouse. You will also be leading any DTC events, our part in those events and enhancing the experience for our customers and us.
To be successful in this role you need to be a maker, a tinkerer and comfortable with using power tools, using chemicals and PPE.
You should be happy to communicate with people, both in person and behind the keyboard, tech savvy and full of ideas to improve on how we do things.
As part of a small team, you can expect to take part in much more : from shipping to R&D, testing to photography and video, so creativity is always encouraged.
You will preferably be coming from a retail background and are looking to forge the path on which our company communicates with our customers, continuing our interactions with integrity and superb customer support.
You dont need to have experience in assembling but need to be comfortable working with your hands.
You will be in charge of taking all calls, emails and chats from our various customers during set office hours (will be decided together) in our office in SE Portland, OR while splitting your time to also take part in trekking pole production.
Customer support and satisfaction is key to how we do business and joining our team means that you embrace that too. From excellent product knowledge to superior manners and personal passion for the outdoors, you must be able to make every interaction with our customers a success.
CNOC Outdoors is a small, agile and innovative company. We make backpacking gear in ways that defy industries and markets, bringing the best solutions we can think of to outdoor adventurers.
We truly believe that the outdoors belongs to everyone and work hard to increase inclusivity outdoors.
More details at :
Customer Experience Manager Complaints Compliance
Key Responsibilities:Manage end-to-end process of handling customer complaints and ensuring timely resolutionDevelop and implement policies and procedures for complaint management and complianceAnalyze complaint data to identify trends, root causes, and areas for improvement in customer experienceRe...
Customer Success Manager – State, Local and Law Enforcement (SLED)
Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships. As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our l...
Customer Success Manager Experiences
...
Customer Experience Assistant Manager
The Assistant Manager for our Portland location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Assistant Manager assists in leading the team to achiev...
Part Time Customer Experience Manager
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. Deliver a custom...
PLS Tech Delivery Sr. Manager (Manufacturing and Quality Experience)
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. It gives us a single set of expectations across our lines, geographies and career paths,...
Broker Customer Success Manager - Great Lakes Region
DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. We continue to transform the industry year over year, by deploying a suite of softwar...
Customer Experience Assistant Manager
Specific qualifications: Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams BA degree or equivalent ...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Delivers ou...
Customer Experience Assistant Manager
The Assistant Manager for our Portland location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Assistant Manager assists in leading the team to achiev...