General Manager

Description

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 70 locations in 6 states, including CA, NV, FL, GA, PA, and NJ.

We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry.

General Summary of Duties :

The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.

Reports to : District Manager

FLSA Status : Exempt / Non-Exempt

Physical Demands :

• Occasional prolonged periods of walking / standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions :

• Recruit, train, coach and develop all teammates.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with People Services on disciplinary issues including investigations and terminations.
• Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts.
• Check LUV GM email regularly and respond to all emails in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Partner with Market Leader on budget planning and forecasting.
• Review DRB reporting and submit payroll information to all employees on time. Cross-reference and review payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws / regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues / complaints. Work with Market Leader to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

Education :

HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.

Experience :

Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.

Requirements :

Excellent verbal and written communication skills.

Strong organizational skills and ability to prioritize.

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