Product Manager - Seller Program - Ticket Management - Remote US

Job Summary :

JOB DESCRIPTION Product Manager, Fan Seller

Location : US - Remote

Division : Fan Experience

Line Manager : Product Manager

Contract Terms : Full-time / Regular

THE TEAM

Ticketmaster is a global leader in live entertainment, connecting millions of fans to unforgettable experiences. We are seeking a skilled and innovative Resale Product Manager to join our dynamic team.

In this role, you will drive the development and enhancement of our ticket resale platform, enabling fans to securely and conveniently resell their tickets.

THE JOB

As a Fan Seller Product Manager at Ticketmaster, you will lead the strategic direction, design, and execution of our ticket resale product.

Your goal will be to create a seamless and user-friendly experience that empowers fans to efficiently resell their tickets while adhering to our company's values and policies.

This role requires an understanding of the ticketing industry, user behavior, and technology trends.

WHAT YOU WILL BE DOING

• Product Strategy : Develop and refine the overall strategy for the ticket resale platform, aligning with Ticketmaster's goals and values.
• User-Centric Design : Collaborate with design and UX teams to create an intuitive and user-friendly resale process that caters to fans' needs.
• Requirements Definition : Gather and prioritize user requirements, working closely with stakeholders, clients, and fans to ensure a comprehensive feature set.
• Feature Development : Lead the end-to-end product development lifecycle, from concept to launch, by collaborating with cross-functional teams including engineering, design, and legal.
• Market Analysis : Continuously monitor the ticket resale market, competitive landscape, and industry regulations to identify opportunities for innovation.
• Data-Driven Insights : Leverage data analytics to make informed decisions, optimize features, and measure the success of the resale platform.
• Communication : Clearly communicate product vision, goals, and updates to internal teams, clients, and external partners.
• Testing and Quality Assurance : Oversee testing and quality assurance efforts to ensure the resale platform is reliable, secure, and compliant.
• User Education : Develop educational materials and resources to guide fans through the ticket resale process and policies.
• Launch and Adoption : Plan and execute successful product launches, driving user adoption and engagement.
• Feedback and Iteration : Collect feedback from users, stakeholders, and internal teams to iterate and improve the resale platform over time.
• Cross-Functional Collaboration : Collaborate with customer support, legal, and operations teams to ensure a smooth and effective resale experience.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven experience as a Product Manager, specifically in ticketing, e-commerce, or marketplace platforms.
• Deep understanding of the live events and ticketing industry.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience with agile development methodologies.
• Proficiency in data analysis tools and techniques.
• Passion for technology, entertainment, and fan experiences.

YOU (BEHAVIOURAL SKILLS)

• Effective Communication : Clearly convey ideas, requirements, and updates to cross-functional teams, clients, and stakeholders.
• Collaboration : Work seamlessly with diverse teams including engineering, design, marketing, and sales to achieve common goals.
• Adaptability : Embrace change and adjust strategies as industry trends and business priorities evolve.
• Problem Solving : Analyze challenges from multiple angles and develop creative solutions to address complex issues.
• Empathy : Understand the needs and perspectives of clients, fans, and partners to deliver products that resonate.
• Critical Thinking : Evaluate data and feedback to make informed decisions that drive product success.
• Leadership : Inspire and guide teams, fostering a positive and productive work environment.
• Time Management : Efficiently prioritize tasks and manage deadlines in a dynamic, fast-paced environment.
• Negotiation : Navigate conflicting interests to find win-win solutions for all stakeholders.
• Innovation : Cultivate a mindset of continuous improvement, seeking new ways to enhance products and processes.
• Strategic Vision : Align short-term actions with long-term goals and the overall Ticketmaster vision.
• Detail Orientation : Maintain a meticulous focus on accuracy and quality in all aspects of product development.
• Customer-Centric Approach : Keep the end-users' needs at the forefront of decision-making and product design.
• Adaptive Learning : Quickly grasp new concepts and technologies relevant to the entertainment industry.
• Influence : Persuade and motivate others to support your product vision and strategy.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love.

As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

HIRING PRACTICES

Want to apply Read all the information about this position below, then hit the apply button.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The expected compensation for this position in California is : $114,000.00 USD - $143,000.00 USD

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Remote working / work at home options are available for this role.